Refund and Returns Policy

Effective Date: 11 November, 2025

Thank you for choosing WheelWave Car Audio. We’re committed to providing premium-quality car audio products and ensuring your complete satisfaction. If your purchase doesn’t meet expectations, our Refund and Returns Policy ensures a simple and transparent process.

1. Returns

Eligibility

  • Returns are accepted within 30 days of receiving your order.
  • Items must be unused, in their original packaging, and include all accessories, manuals, and cables.
  • Custom-built or special-order products are not eligible for return.

How to Start a Return

  1. Email us at 📧 support@wheelwavecaraudio.com with your order number and reason for return.
  2. You’ll receive a Return Authorization (RA) number and detailed shipping instructions.
  3. Pack the product securely, including your purchase receipt and RA number.
  4. Ship the item to the address provided in your return confirmation email.

Note: Return shipping costs are the customer’s responsibility unless the item is defective, damaged, or shipped in error.

2. Refunds

Processing

Once your returned item is received and inspected, we’ll issue a refund to your original payment method.
Please allow 7–10 business days for the refund to appear, depending on your payment provider.

Non-Refundable Items

  • Shipping, handling, and payment processing fees are non-refundable.
  • Used, damaged, or incomplete products may not qualify for a full refund.
  • Products returned without authorization may be subject to partial refunds or restocking fees.

3. Exchanges

Eligibility

Exchanges are accepted within 30 days of delivery for eligible items. Please follow the return process and then place a new order for the replacement product.

How to Exchange

  1. Contact us at 📧 support@wheelwavecaraudio.com with your exchange request.
  2. Return the original item as per our provided instructions.
  3. Place a new order for your preferred replacement product on our website.

4. Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect:

  1. Contact us within 7 days of delivery.
  2. Provide your order number, a brief description of the issue, and photos (if available).
  3. We’ll promptly arrange a replacement or full refund, including return shipping when applicable.

5. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact our support team at:

📧 Email: support@wheelwavecaraudio.com

Thank you for shopping with WheelWave Car Audio.
Your satisfaction is our priority — we’re here to ensure every purchase delivers the performance and reliability you expect.